Privacy Policy

Orlycel Travel & Tours (“Orlycel,” “we,” “our,” or “us”) is a tourist transport operator based in Antipolo City, Philippines. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you use our website at www.orlycel.com or contact us to book a trip.

This policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our booking forms or by contacting us. This includes:

• Contact details: Your full name, mobile number, and email address.
• Trip details: Pick-up location, destination, travel date, number of passengers, and preferred vehicle.
• Optional notes: Any special requests, stopovers, or other details you choose to share.

We also automatically collect limited, non-personally identifiable technical information through cookies and analytics tools (see Section 5).

2. How We Use Your Information

We use the information you provide to:

• Respond to your booking inquiry and provide a trip quote.
• Coordinate your transport — assigning a driver and confirming trip details.
• Send confirmations and follow-up messages related to your booking.
• Improve the quality of our service.

We do not use your personal data for unsolicited marketing, and we do not sell, rent, or trade your information to third parties.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Your consent — when you submit a booking inquiry form.
• Contractual necessity — to fulfil the transport service you requested.
• Legitimate interest — to operate and improve our business, provided this does not override your rights.

4. How We Store and Protect Your Data

Booking inquiries are delivered by email to our team and stored only as long as necessary to fulfil the trip and maintain basic business records (typically up to 12 months after the last trip date). We implement reasonable technical and organisational measures to prevent unauthorised access, disclosure, or loss of your personal data.

5. Cookies & Analytics

Our website uses the following analytics tools, which may set cookies or collect usage data:

• Google Analytics — collects anonymised data about pages visited, session duration, and referral sources. Governed by Google’s Privacy Policy.
• Microsoft Clarity — records anonymised session replays and heatmaps to help us understand how visitors interact with the site. Governed by Microsoft’s Privacy Statement.

These tools are only loaded after you give your consent via the cookie banner. If you decline, no analytics cookies are set and no session data is collected. You can change your preference at any time by clearing your browser’s local storage and reloading the page.

6. Sharing of Information

We share your personal data only with the driver assigned to your trip (name and contact number, for coordination purposes). We do not disclose your data to any other third party unless required by Philippine law or a valid court order.

7. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the right to:

• Be informed — to know how your data is being processed.
• Access — to request a copy of the personal data we hold about you.
• Correction — to have inaccurate data corrected.
• Erasure — to request deletion of your data where there is no legal basis for its continued processing.
• Object — to object to processing based on legitimate interest.
• Withdraw consent — at any time, without affecting processing already carried out.

To exercise any of these rights, contact us at orlycel@gmail.com. We will respond within 15 business days.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related concerns, please reach us at: